Return & Refund policy

Policy on Returns:

We at LuxuryFashionz know that customers may only sometimes be satisfied with their purchases. This is why we have a flexible return policy. After receiving the product, customers have 48 hours to request a return. The item that is being returned must not have been damaged and should not show any signs of wear and tear. It is essential to preserve the integrity of all bills, tags, and packets to guarantee a successful return. The return won't be processed if any of these items are missing.

Within 48 hours, customers must email our customer service team at cubixsoftsolutions13@gmail.com. Additionally, customers can request a return by going to their profile page and selecting the product return option. Our team will provide instructions on proceeding once the return request is received. We will ensure our customers have an easy and trouble-free return procedure.

Refund Procedure:

We want each one of our clients to be pleased with their purchases. However, if you are dissatisfied with the products, we offer a hassle-free refund policy. Refunds will be processed within 5 to 7 days after our team receives and examines the returned item. The refund amount will be returned to the original method of payment used to place the order.

However, we will only issue a refund if the product satisfies our quality standards. If there are any wear and tear or damage indications, we might not be able to process the refund. Our team will carefully check the product to ensure it meets our quality standards before processing the refund. We work hard to make the refund process as easy and quick as possible so that you can get your money quickly.

Exchange Policy:

We attempt to offer the best shopping experience to our customers. However, we will gladly arrange a replacement if the product is defective. The only circumstance in which customers are permitted to exchange the product is if our error. We will replace the item as soon as possible if it is incorrect, flawed, or damaged when sent to you. Customers should email our customer support team at cubixsoftsolutions13@gmail.com with details about the product and the issue.

We will conduct a quality check on the item as soon as we receive it, and then we will arrange a replacement. We want to make the exchange process as quick and easy as possible. We will collaborate closely with customers to ensure they get the right item and have a good shopping experience.